Privacy Policy

1. Introduction

Teratherm Plumbing is committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This privacy policy explains what information we collect through this website, how we use it, and your rights under UK data protection law.

Teratherm Plumbing operates as a division of Teratherm Energy Ltd.

2. Information We Collect

We only collect personal information that you voluntarily provide when submitting a contact or enquiry form.

This may include:

• Your name
• Your email address
• Your telephone number
• Details of your enquiry

We do not use cookies, tracking tools, analytics software or advertising technologies.

We do not collect special category data, financial information, or criminal record information through this website.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

• To respond to your enquiry
• To provide quotations or arrange site visits
• To communicate with you regarding plumbing or heating services
• To enter into or perform a contract with you

We do not sell, rent or trade your personal data.

We do not use your data for marketing unless you have explicitly requested or consented to receive updates.

Our lawful bases for processing are:

• Legitimate interest, in responding to service enquiries
• Performance of a contract, where services are requested

4. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.

Access to personal data is restricted to those within our business who require it to respond to your enquiry or deliver services.

5. Data Retention

We retain personal data only for as long as necessary to:

• Respond to your enquiry
• Provide services
• Meet legal, accounting or regulatory obligations

Where no ongoing relationship exists, enquiry data is periodically reviewed and securely deleted when no longer required.

6. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Request transfer of your data where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

7. Contact Details

If you have any questions about this privacy policy or how we handle your data, please contact:

You also have the right to lodge a complaint with the Information Commissioner's Office. We would, however, welcome the opportunity to address any concerns directly before you contact the ICO.